Call or text (855) 420-1626 | Need support? Click here.
To opt-out of texting, simply reply STOP at anytime.
Call or text (855) 420-1626
To opt-out of texting, simply reply STOP at anytime.
Improve Your Online Reputation with Automated Review Management
Your practice’s reputation is one of the most important factors in attracting new patients and retaining current ones. In today’s digital world, potential patients often rely on online reviews to choose who they do business with. Positive reviews help establish trust, improve visibility, and differentiate your practice from competitors. At Infinity Medical Marketing, we offer automated reputation management software specifically designed for medical practices, helping you solicit, manage, and showcase reviews effortlessly.
Our review management software integrates seamlessly with most medical practice
EHR (Electronic Health Records) systems to automatically send review requests to patients after appointments. Whether you prefer to automate the entire process or send requests manually, we provide you with the tools to build a stronger online reputation and increase patient trust.
Why Reputation Management Matters for Medical Practices
A strong online reputation is critical for success in the healthcare industry. Here’s why reputation management should be a key component of your digital marketing strategy:
Build Trust with patients
People trust other people. Positive reviews and high ratings can significantly influence a potential patient's decision to choose your practice over another.
Improve Search Engine Rankings
Search engines like Google consider online reviews as a ranking factor. The more reviews you have, the more likely your practice will appear in local search results and Google Maps.
Attract New Patients
According to recent studies, over 70% of patients consult online reviews when selecting a healthcare provider. By actively managing your reputation, you can increase patient acquisition.
Respond to Feedback
Reputation management also allows you to monitor and respond to both positive and negative reviews. Engaging with patients online shows that you care about their feedback and are committed to continuous improvement.
Infinity Medical Marketing’s reputation management software automates the process of collecting patient reviews, making it easier than ever to manage your practice’s online reputation.
How Our Reputation Management Software Works
Our reputation management software is designed to simplify the process of collecting and managing online reviews. Here’s how it works:
1. Automated Review Requests
One of the key features of our software is its ability to integrate with a practice’s EHR system. Once connected, the software can automatically send review requests to patients shortly after their appointments. This automation ensures that you collect reviews consistently, without requiring manual effort from your team.
Key benefits include:
- Timely Review Requests: Requests are sent when the patient experience is still fresh, increasing the likelihood of receiving positive feedback.
- Higher Review Volume:
Automated requests help generate a steady stream of reviews, improving your overall rating and online presence.
2. Manual Review Requests
While automation is a powerful tool, we also give you the flexibility to send
manual review requests. This can be particularly useful if you want to request reviews from select patients who have had exceptional experiences. With just a few clicks, you can send personalized review invitations directly from the software, ensuring you capture feedback from your most satisfied patients.
3. Multi-Platform Review Collection
Our software allows you to collect reviews across multiple platforms, including:
- Google: Google reviews play a significant role in local SEO and customer and patient decision-making.
- Facebook: Positive reviews on social media platforms like Facebook can help you build community trust and engagement.
- Healthgrades and Yelp:
We also support healthcare-specific platforms like Healthgrades and Yelp, ensuring that your reviews reach a wide audience of potential patients.
4. Customizable Messaging
Personalized messaging is key to encouraging patients to leave reviews. Our software allows you to customize the review request messages that are sent out to patients. You can:
- Thank patients for their visit and invite them to share their experience.
- Provide clear instructions on how to leave a review, simplifying the process for patients.
- Offer follow-up reminders to patients who haven’t left a review after the first request.
5. Review Monitoring and Alerts
Once reviews start coming in, it’s important to stay on top of them. Our reputation management software includes real-time
review monitoring, so you’ll receive alerts whenever a new review is posted about your practice. This allows you to:
- Respond promptly to feedback, whether positive or negative.
- Address concerns and resolve issues with unhappy patients, demonstrating your commitment to patient satisfaction.
- Thank patients who leave positive reviews, fostering stronger relationships.
6. Review Display and Reporting
Showcasing positive reviews on your website and social media profiles can further enhance your practice’s reputation. Our software allows you to display reviews on your website, helping potential patients see firsthand why others trust your practice.
In addition to review collection and display, we provide detailed
reputation management reports that track your performance over time. You’ll be able to see:
- The number of reviews collected
- Average star ratings
- Trends in patient feedback
(both positive and negative)
These insights can help you make informed decisions about how to improve patient satisfaction and strengthen your online reputation.
Our Process for Reputation Management Success
Consultation: We begin with a discovery call to understand your practice's reputation management needs and goals.
Software Integration: Our team integrates the review management software with your EHR system (if applicable) for automated review requests.
Review Strategy: We work with you to customize review request messages and determine the best platforms for review collection.
Ongoing Monitoring: We provide real-time review monitoring and regular reports to track your progress and identify areas for improvement.
Why Choose Infinity Medical Marketing for Reputation Management?
When it comes to managing your practice’s online reputation, you need a partner who understands both the healthcare industry and digital marketing. Here’s why healthcare organizations and providers trust Infinity Medical Marketing with their reputation management needs:
Healthcare-Specific
Expertise
We specialize in healthcare marketing, which means we understand the unique challenges of managing a medical practice's reputation. Our solutions are designed specifically for healthcare providers, ensuring compliance with industry regulations like HIPAA while effectively improving your online presence.
Automated and Manual Review Requests
Our software offers the flexibility of both automated and manual review requests, so you can choose the method that works best for your practice. Whether you prefer to let the system handle reviews automatically or want to manually send personalized requests, we’ve got you covered.
Seamless EHR
Integration
Our software integrates smoothly with most EHR systems, allowing medical practices to automate review requests without disrupting workflow. This ensures a consistent stream of patient reviews without placing additional administrative burdens on the staff.
Real-Time Monitoring and Alerts
With real-time review monitoring and alerts, you’ll never miss a new review. This allows you to stay proactive in managing your online reputation, addressing concerns quickly and engaging with patients to build stronger relationships.
Customizable and
User-Friendly
Our review management software is designed to be user-friendly and highly customizable. You can tailor review request messages, choose which platforms to collect reviews on, and decide which reviews to display on your website. The intuitive interface makes it easy for your team to manage.
Ready to enhance your practice’s online reputation and attract more patients?
Contact Infinity Medical Marketing today
for a free consultation and learn how our automated reputation management software can help grow your practice.